C-Suite executives need to better understand the key business indicators that promote value in an organisation and how Facility Managers can help improve performance. That’s the view of Martin Leitch, consultant to Total Facilities, Australia’s single most important facilities management (FM) event.
“A glimpse into the future of FMs is showing a clear indication of a shift in value proposition where there is a move towards improving business performance in addition to the performance of assets and buildings,” says Martin.
“A value proposition based on business productivity and outcomes will be key in appealing to the C-Suite. Facilities Management of the future is about improving business performance overlaying the operational performance of bricks and mortar and the functionalities within the built environment.”
Some of the most important conversations surrounding the FM industry today revolve around trends that will better enable companies to future-proof their businesses. Economic growth, globalisation and technological development are just some of the megatrends that are shaping the future of FM. Commercialisation is another key megatrend that is increasing competition, shortening product life cycles, as well as driving specialisation and innovation. FMs are looking at newer ways to help their customers stay competitive and maximise value.
Solutions could be through employing lean management techniques to cut waste, or exploring strategies to increase quality.
Business drivers of workplace improvement
With FMs embracing the era of Big Data and its almost daily upgrades and changes, they are also taking on more responsibility to help executives make informed workplace decisions using data and experience. Workplace leaders in the next 10 years will have to understand data, get data and visualise data to sell their strategies to the C-Suite. Understanding the drivers of workplace change will be key in assessing which data is the most important to the C-Suite:
- Cost – saving money on real estate and facilities costs is usually the main driver for change
- Competitive Advantage – with the war for talent, more companies are using space and workplace flexibility as a talent attraction and retention tool
- Culture – workplace change can be driven by a desire to change corporate culture for example through a merger or acquisition
- Conservation – sustainability can be a driver for workplace change and a talent attraction tool
- Community – more companies are incorporating the community into their workplace for both brand awareness and corporate social responsibility. This is seen in the health care industry where some institutions are building public community gardens and inviting the community to use their cafeteria.