Top trends in 2019 facilities management

Technology is developing at a rapid pace and businesses need to adapt to survive. Here are the big digital trends set to shape the FM services industry into 2019 and beyond.

The world is becoming an increasingly more digital place and businesses are having to adapt to meet the needs of the modern consumer.

This is true of the FMs services sector as well, with technology set to play a major role in the success of providers moving forward.

Here are the biggest digital trends likely to shape the FM services industry in 2019 and how you can adapt to meet these trends.

Outsourcing is becoming a major industry

By 2025 the global outsourced market in FM services will be worth $1 trillion. It is a major trend to take note of as integrating property and FM is becoming the way organisations are going. Companies are bringing advisory and transaction services, FM and project services under one supplier and point of control.

This presents an opportunity for FM services to become a one-stop shop for organisations who want to outsource all of their services to the one provider.

EMEA Global Workplace Solutions CEO Ian Entwisle said that clients wanted to move beyond simple cost savings.

“Clients increasingly choose their supplier with the intention of building a partnership, and platform for collaboration and innovation; the focus is long-term. Rather than the outdated RFP and presentation process, we are increasingly co-solutioning alongside our prospects and clients,” he said.

Increasing demand for cloud-based facility management solutions

Cloud computing, or the storage of data in remote servers, has experienced a heavy adoption in Australia with the volume of businesses signing up rising from 19 per cent to almost one-third in just one year.

This is no different for FM services, as cloud services offer greater security and stability as well as improved data recovery services.

The global facilities management market is experiencing a cloud-based solutions boom as companies look to integrate their facility management services.

“The cloud-based facility management solutions allow securing hosting of critical data along with advantages such as improved security and scalability and quicker disaster recovery. Cloud computing provides a cost-effective solution, which allows the companies to recover critical server data from backups stored on a shared or private cloud host platform,” a senior analyst at Technavio for research on automation said.

The advent of IoT in facilities management will be one of the major trends in the global facilities management market during 2019-2023

A total of 20.4 billion connected things will be in use by 2020, up from 8.3 billion in 2017. This figure is enormous for FM services as it means there will be more devices in buildings that are connected to the internet – and even whole buildings.

Smart buildings with lights, sensors, windows, HVAC units, doors and CCTV integrated into a network have become a common theme and that will only increase in the coming years.

This goes beyond just using technology for convenience, with these connected devices also farming data that can assist the customer experience. That means data analytics and data scientist will become essential for FM services in the coming years.

Want to stay on top of facility management trends for 2019? Total Facilities brings its annual two-day collaboration into the world of facilities management to the ICC Sydney from March 20-21 in 2019. Register for free entry here.

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