Smart software is taking building management to the next level

Mar 2, 2017 Technology

Smart software is taking building management to the next level, and Australian business MYBOS is innovating through technology to change the industry for good. 

Words by Annie Reid

It’s only been four years since it was founded, but MYBOS has experienced exponential growth across the residential strata property industry, thanks to its state-of-the-art, web-based facility management system. Now with more than 700 buildings using the system and offices around the world, MYBOS is challenging the paper-based ways of the past to a cloud-based format for the future.

“The feeling of being able to change the way things happen in our industry is exciting,” says Sam Khalef, MYBOS’ managing director.

For facility managers, it reduces the reliance on paper through its automated portals, including a detailed case management section providing for quotes, detailed documentation, invoices and videos that can be uploaded and managed, which also reduce lengthy response times and avoid delays.

Resource waste is also reduced with the automated work order flow. User roles help divide the distinct responsibilities between building owners, managers and contractors, which enforce the rules of business, minimise overlapping and avoid speedbumps.

With the technology evolving so quickly, Khalef and his team are constantly exploring new ways to manage property under their motto ”˜powerfully simple’. “We are now looking at technology to promote virtual building management, so that bigger companies can provide self-management for smaller site schemes,” he says.

For example, Khalef will launch MYBOS’ new kiosk system at Total Facilities. The kiosk is a standalone portal installed in a building lobby that allows anyone to walk up and access. It allows users to log in and send requests to an offsite building manager, make bookings, access local forms and documents, and log maintenance requests.

“It’s much more than a lobby screen because it is interactive and full of rich functionality,” he said. Real time monitoring also saves costs and reduces human resources, thanks to MYBOS’ new asset monitoring and crisis response systems – using sensors.

It’s called Cloudsense, where wireless sensors are installed on every day ”˜things’ such as boilers, doors and activity centres. The sensors send real time data that can be read via SMS or online when certain conditions are met. The sensor application technology provides compliance for anything from heat-sensitive equipment and motion detection, to water damage and carbon monoxide monitoring.

With first-hand experience as a building manager, Khalef tapped into the niche four years ago when he began using software that was retrofitted to existing programs, rather than specifically tailored to the facilities management industry. “So we developed a design on how building management should work,” he says. “It was honed from the ground up and building managers could really relate to it.”

He and his team spent 12 months developing what was initially a work order system into a fully-fledged online platform, seeking input from a wide range of building managers to refine, finetune and further hone the concept. “It was built from feedback and that’s what gave us the edge,” Khalef says.

Today, the independent Australian-owned business responds to many of the challenges within the building management environment. It helps strata properties reduce the cost of traditional building management operations, but also provides residents with an amenity-rich web portal as well as mobile working solutions.

One of its largest clients is Jackson’s Landing, on Sydney Harbour. The building is home to more than 3000 residents, and the building owners engaged the MYBOS system to effectively manage its entire management.

“We are pushing the market into new areas, but we would always like to do more,” he says.

With offices already in Sydney, Melbourne, Auckland, Toronto and a new office opened in Dubai last year, the stage is set for MYBOS to shine among the leaders in facilities management software solutions. www.mybos.com

About the Author: Annie Reid

Annie Reid is a qualified journalist, professional copywriter and published author with a passion for everything bricks and mortar. For many years, she’s written thousand of stories for newspapers, magazines and clients around the world. Somewhere between the heady buzz of headlines and deadlines, she discovered a niche for creating tailor made content for the property, real estate, architecture and design industries. Annie holds a Bachelor of Arts and is currently studying a Masters in Publishing and Communications, both from the University of Melbourne.